COSMO EXCLUSIVE: Mahima Kaul on What it's Like to be Twitter India's Public Policy Head

"Twitter is one of the most visible battlegrounds for free speech; but it definitely makes my job very interesting"

Most Popular
Advertisement - Continue Reading Below

Cosmo: So, what does being Public Policy Head of Twitter entail?

Mahima Kaul: "Well, there's three parts to what I do. The first is monitoring and participating in Internet policy debates with the government of India. The second is to talk to our users about Twitter's own policies, rules and tools—that way, they have total clarity. Lastly, I work with NGOs and charities under #TwitterForGood."

Most Popular

C: And what's a girl got to do to get this job?

MK: "You could take a public policy course—there are lots of those these days. I studied Political Science in college, and then I did Communication Policy at graduate school. After that, I was a journalist for a while, and then was in academia. But lots of my colleagues are lawyers, or worked at policy oriented NGOs. So, there are many routes to my kind of job."

C: What does a day in your work life look like?

MK: "No two days are exactly the same—that's what I love about my job. Some days, I have back-to-back meetings with policy groups, safety experts, NGOs, government officials. Other days, I'm writing e-mails, reports, and catching up on reading. Since our teams are spread across the globe, we also schedule a lot of video calls—often from home—so my inquisitive dog inadvertently pops up on the screen as I talk to my colleagues!

C: What's the most interesting aspect of your job?

MK: "I'd say understanding the Indian market—it's fascinating. Only a neutral platform like Twitter can unearth so much about its users—what they like to Tweet about, what accounts are popular, what's trending, what they're fighting about... You get a real insight into the people of India."

C: What kind of external pressure (from outside Twitter) do you find yourself dealing with?

MK: "When people violate Twitter's rules, the company has to take quick, strict action to remove them—think terror-related content, child exploitation, impersonation...the list goes on. Twitter is one of the most visible battlegrounds for free speech; but it definitely makes my job very interesting."

C: So who do you follow on Twitter?

MK: "Oh, the usual suspects, the big news agencies, politicians, some celebrities—but I also follow a lot of academics, random witty accounts, even fictional characters! Parody, done right, brings out the genius in some people...in 140 characters!"

C: Lastly, what would be your advice to someone who wants to do what you do?

MK: "Follow the news religiously so you can connect the dots between the needs of civil society, businesses and governments. Internet law is still being hotly debated, so keep your ears and mind open." 

What do you think?

Life
Share
10 Sneaky Ways Your Dog Says 'I Love You'
We are talking about the real kind of 'puppy love' here
Life
Share
5 Unusual Social Norms Practiced In Different Countries
Dine, don't whine.
Life
Share
Here's How Bollywood Wished Ranveer Singh on His 32nd Birthday
Clearly he is B-town's favorite boy!
Life
Share
7 Types of Toes, and the Secrets They Reveal About Your Personality!
I'm in love with the 'shape' of you...
woman shaving legs avoiding ingrown hairs
Life
Share
How to Get Rid of Razor Bumps
Plus a few tricks to help you avoid them in the first place.
Life
Share
Here's How Many Glasses of Water You Need to Drink to Cut 200 Calories Daily
Using water for weight loss is one of the most popular calorie-cutting trends RN.
Life
Share
Summer PSA: Ice Cream Cones Topped With Fluffy Cotton Candy Are the Only Thing That Matter
You're welcome.
Life
Share
I Know the Darkest Secrets of Some of the Most Brutal Killers of Our Time
Why does a person go from being an innocent child to a ruthless murderer? It's my job to find out.
Life
Share
This TOTALLY Mental Fashion Trend is Taking Over Our Instagram Feed
Yes, that IS a watermelon.
Life
Share
10 Signs You're Actually a Psychopath...
... no, seriously!